Frequently Asked Questions
Everything you need to know about your microneedling journey and Dr. Pen devices.
Are your Dr. Pen devices authentic?
Yes, we are an authorized distributor. All our devices come with a unique verification QR code on the packaging that can be scanned to confirm authenticity on the official manufacturer's website.
How long does shipping take for my order?
We process orders within 24-48 hours. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
Can I reuse the needle cartridges?
No, needle cartridges are designed for single-use only. Reusing needles can lead to infection, skin irritation, and cross-contamination. Always dispose of cartridges safely after one session.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Due to hygiene and safety standards, we cannot accept returns on devices or cartridges that have been opened or used.
Do the devices come with a warranty?
Yes, all Dr. Pen devices purchased through our store include a 12-month manufacturer's warranty covering any technical defects or malfunctions under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna at checkout.