Returns & Exchanges

At Dr Pen, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for unused and unopened products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack your items, ensuring all original accessories, manuals, and protective seals remain intact to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable shipping service to send the package back to our designated quality control center.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, your refund will be processed to your original payment method within 5-7 business days.